If any of your questions are not answered here in FAQs, please do not hesitate to reach out to us at email@example.com. We will revert to you as soon as possible.
I ordered the wrong size. Can I change it?
Yes you can, but you need to be quick. Once your order is being printed, unfortunately we cannot change it anymore. So please make sure to contact us as fast as possible with your order number and we’ll try to help you with the change.
I used the wrong address, can I still change this?
I changed my mind, can I cancel my order?
As long as your items are not in print yet, you can cancel your order. When your item is 'in print' we cannot cancel anymore since it is already being made. To cancel your order, email us at firstname.lastname@example.org. Please title your email "Cancel order (your order number)" and we will assist you with this.
Shipping & Handling
Where do NonaQueens ship to, I am not from the USA?
We ship our products worldwide. Just place your order on our store and we’ll be happy to send it to you, no matter where you live!
How long will it take for my item to be delivered?
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
How much do you charge for shipping?
International shipping for orders under $100: $14.95
How can I track my order?
We will send you a confirmation email along with a tracking link once your order has been shipped. If you have any questions about your tracking or shipment, drop us a line at email@example.com
Are there any Customs taxes or fees involved?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.
Returns & Exchanges
Can I return my order?
What reasons qualify for a return?
- A change in size: Please include a note that states which size you need, we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.
You received the wrong item: We apologize for this mistake and will get this right for you. Please return your package with a notice of your order number and the item that you have originally ordered and we will make sure to send out the right product to you as fast as possible.
You received a damaged product:We apologize for this issue. Providing a top notch quality is one of our priorities, but unfortunately damages can happen even to us. In this case you don’t need to return your order. Just send us a photo showing the damage and we will send you a replacement free of charge as fast as possible.
How do I return my order?
If you qualify for a return please make sure to send us an email to firstname.lastname@example.org with all the required information. We will get in touch with you shortly afterwards.
Which conditions do not qualify for a return or exchange?
We cannot accept any returns or exchanges if:
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
The item(s) do not have the original tags on them
The item(s) were on final sale or clearance sale
Where are your products made?
We have two factories, one in the US and one in Europe. We produce your individual product in the factory that is closest to your destination or that can ship your order to you in the fastest time possible.